Answers to our most frequently asked questions.
In stock small parcel items ship the same day if ordered before 3pm ET. Freight orders will ship within 5-7 business days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
You can track your order here: https://www.roguecanada.ca/shippingtracker
We are not able to combine or modify any orders at this time.
Any backordered items will show a product cost of $0.00 until they are allocated to your order. This is a known issue, and we're working on a fix. Your order went through and no action is needed. We apologize for any confusion.
You can start the return / exchange process here: https://www.roguecanada.ca/return-policies
Please allow up to 3 business days for the funds to appear in your account.
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