Contact Us & FAQ
Answers to our most frequently asked questions.
|On Site Retail||Closed|
Track Your Order
Follow the progress of your order from our warehouse floor to the time it hits your door.
Returns / Exchanges
You may return/exchange an unused item in new condition within 30 days of purchase.
When will my order ship?
Our current shipping lead time for in-stock items is 5-7 days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
How do I check my order status / tracking information?
You can track your order here: https://www.roguecanada.ca/shippingtracker
Can I combine orders or add an item to my order?
We are not able to combine or modify any orders at this time.
I ordered 3 items. Why didn't they ship free?
We have over 1300 qualifying items and all will list the 3 Free badge on the product page and next to the item in the cart. Any non-qualifying items on the order will still carry a shipping cost. You can view all of these items and the details on all of our shipping deals here: https://www.roguecanada.ca/shipping-promotions
I placed an order but the order total shows $0.00 in my account. Did my order go through?
Any backordered items will show a product cost of $0.00 until they are allocated to your order. This is a known issue, and we're working on a fix. Your order went through and no action is needed. We apologize for any confusion.
Is the retail store open, and can I pickup an order?
Curbside pickup is available for most items.
You may select the "Curbside Pickup" option during checkout to pickup an order.
Once the order is available for pickup you will receive an email with instructions to schedule the pickup appointment.
Appointments are available to be scheduled Monday - Friday from 9:00AM - 5:30PM
Curbside pickups are contactless and follow mask and social distancing guidelines.
Due to the current level of concern with COVID-19 we have decided to temporarily suspend retail operations. We have not announced a date on when our retail store will re-open.
You can stay tuned on the status of our store on the retail page here: https://www.roguecanada.ca/rogue-retail-store
When will products be available to order?
We have been slammed and have been working hard to get items back in stock. We are releasing products daily as they become available, however, most items are selling out within minutes of release. You can sign up on each product page to be notified as soon as that product is available to order. We cannot provide any specific ETAs. We are not taking any pre-orders, but are making some big moves to be able to meet demand and keep items in stock and available to order.
When will packages be available to order?
We are releasing many items daily and most are selling out within minutes. If you are looking to order in the near future you will likely need to purchase the individual items separately as they become available.
Do you accept pre-orders?
We are not taking any pre-orders, but are making some big moves to be able to meet demand and keep items in stock and available to order.
What is the "Notify Me" button?
You can select the "Notify Me" button and enter your email to be notified when that product becomes available to order.
I signed up to be notified. Why haven't I received an email?
This is dependent on the amount of signups vs. the amount of product available. All emails are sent in the order they are signed up for, and if you didn't get one you're still on the list and now closer to the front of the line.
How do I return or exchange an item?
You can start the return / exchange process here: https://www.roguecanada.ca/return-policies
Where is my refund?
Please allow up to 5 business days for the return/exchange to be processed once the returning package is delivered to us.
You will receive an email as soon as this is processed.
Once you have been credited, please allow up to 3 business days for the funds to appear in your account.
Contact Customer Service
Call (780) 800-4851
Fax (614) 340-7206